We have an online portal that allows for E-checks or payments with debit/credit cards. This also allows for automatic monthly payments.

Rent is due on the 1st of every month. There is a grace period that ends on the 5th at 5:00 PM, after that, a 10% fee will be added to any unpaid rent.

We have a tenant portal where rent will be paid. We do accept physical checks, cashiers' checks, and money orders, but there is a $25 fee for physical, in person payments.

Yes! It is done with the online tenant portal.

We follow a guideline of 2 persons per bedroom plus one for each home, for example:

• 1 Bedrooms: 3 people
• 2 Bedrooms: 5 people
• 3 Bedrooms: 7 people

We conduct a thorough review of your credit, rental, and criminal history. A credit report is completed for all adult applicants, and we also check Landlord/Tenant court records and perform a criminal background check. We assess creditworthiness by considering FICO scores, household income, and monthly debt together; while we look for a credit score of 600 or higher, a low credit score alone is not a disqualifier. For outstanding debt to prior landlords, you must provide proof of payment or evidence that the debt is not yours within 48 hours, or your application may be declined. Any debt related to utilities or payday loans exceeding $500 in the past seven years will result in an automatic decline.
Smaller debts and collections must be settled within 48 hours after a conditional approval. Large open collections and chapter 13 bankruptcies will result in automatic denial, but discharged bankruptcies may still allow you to qualify.

A partially refundable security deposit is required before move-in. The amount of the deposit will be the same as the monthly rent, $100 of it being applied as an administrative fee. This deposit cannot be used toward your first month’s rent or applied to rent at any point during your lease. After you move out, the deposit will be returned, minus any charges for property damage, cleaning, or outstanding balances. This payment must be made using certified funds (money order or cashier’s check).

Pets are only allowed in homes that indicate “Pets Accepted” (restrictions may apply). If pets are allowed, they must be approved by the property owner, and additional requirements, such as a pet deposit and monthly pet rent. Proof of vaccination and licensure may be required. Each pet must be listed on the application and receive their own approval.

In cases where applicants don’t meet the financial or credit requirements, we accept guarantors. The guarantor must meet the same criteria as the applicant, except for a gross monthly income of at least 3.5 times the rent. Guarantors must also complete an application and pay the application fee. No more than 1 guarantor shall be permitted on a lease agreement, unless otherwise agreed upon in writing by the landlord. 2 may be accepted for leases with more than 3 applicants.

You’re required to have coverage for the property, either through renters’ insurance or by enrolling in our Accidental Damage Waiver Plan for $14/month. This plan covers accidental property damage but does not protect your personal belongings (for example, from fire or natural disasters).

If you prefer renters’ insurance instead, that’s fine—just make sure:

• Each tenant is named on the policy.

• Catalyst Property Management is listed as Additional Insured.

• ROAMA (Rental Owners and Managers Assurance) is listed as Additional Interest.

You can review full plan details here: Renters Assurance Terms and Conditions.

To qualify financially, your combined gross household income must be at least 2.5 times the monthly rent. Acceptable income documentation includes consecutive pay stubs from the past two months, W2 forms, along with a year-to-date pay stub, or offer letters with verification of prior employment. For those who are self-employed, we require the most recent tax return or six months of bank statements. Additionally, we will consider other income sources such as government benefits, child support, and savings, but these will require supporting documentation.

All adult applicants and occupants will undergo a criminal background check, which will include an evaluation of any felony offenses.

Crimes against persons or property, theft, prostitution, weapons offenses, and cruelty to animals within the last seven years may result in a denial. Sex-related and terrorism-related offenses will result in an automatic denial regardless of when they occurred.

We will contact previous landlords to verify your payment history. If your previous landlords were direct relatives or if you have not rented in the last 5 years, we may be able to bypass the rental verification. Negative rental history, such as unpaid rent, NSF checks, lease violations, or multiple late payments, may lead to a decline.

For those operating a licensed in-home care business, you may qualify to lease a property if you meet specific requirements, including valid licensing, paid by the state or county, and residency in the home.

It is usually a three to five day process.

We will ask you for a copy of your ID, and the most recent two months of paystubs. We will send you two documents to fill out, a credit card authorization form and a consent to release of information form.